Hyster enjoys a unique relationship with our clients. We attempt to create total client satisfaction created through world class production. Our objective is to foresee the needs of all our customers as well as address them with lift trucks which provide the value, the performance and the reliability that they demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to ensure the lowest cost of ownership and total reliability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Each Time
To initiate quality from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as quality verification and part sequencing. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits actually hold all employees responsible for consistent quality, together with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained completely dedicated to its key focus on quality and safety, on being innovative each time, and by offering some of the best material handling machines on the market. These are only some of the reasons why Hyster has become a leader within the business.